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Customer Service
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To maximize your privacy and convenience, we offer a variety of ways for you to place your orders. Please feel free to employ the method that is most convenient and suitable to you.
Order Online
By far, the easiest way to place an order is online. Feel free to visit our online store, browse through the list of products at your convenience then place your order using our secure check out services. We offer a variety of convenient methods for you to pay for your purchases.
Our online store is available 24 hours a day, 7 days a week, 365 days per year and is accessible from the privacy of your home or office at any time that is most suitable for you.
Order by Fax
If you are a traditionalist or don’t have access to the Internet, and you know exactly what you would like to purchase, you can fax your order to us. Be sure to include the following necessary, information in your fax. Your name, shipping address, phone number, email address, the products and quantities you would like to order as well as your credit card type, number and expiry date.
After receiving your faxed order, one of our Customer Service Representatives will contact you to confirm we received and processed your order. They may also contact you to gather any additional information that may be required to complete your purchase.
Our Toll Free fax number is: 1-866-599-0098
Order by Phone
Some clients feel uncomfortable with the idea of transmitting personal information over the Internet and other clients may just not have access to the Internet. For these clients, the easiest way to place an order is by phone. Simply call our toll free number and our Customer Service Representatives will be quite happy to assist you.
Our office hours are Monday to Friday, 9:00 am to 6:00 pm Eastern Standard Time (EST). Feel free, however, to call us at any time and leave a message. One of our Customer Service Representatives will return your call promptly.
Our Toll Free Telephone number is: 1-866-926-9006.
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Discreet Packaging
To further protect your privacy, all orders from Safe and Clean™ are shipped in plain packaging with no indication as to the nature or contents of the package. The word ‘condom’ will not appear anywhere on the package. Our corporate name, The Intimacy Kit™ by safe and Clean™, is used for the return address. To view a sample of our packaging and shipping label, click here.
Daily Shipping
At Safe and Clean™, packages are shipped daily, Monday through Friday with the exception of public holidays. All orders are processed and shipped the next business day for products that are in stock. Orders for ‘out of stock products’ are usually shipped within 10 business days.
Shipping Methods
All packages to Canadian destinations are shipped via Canada Post Expedited Parcel or Xpresspost service. They are usually delivered in 1-7 business days depending on your location and the selected shipping method. Delivery to remote destinations, including northern territories will require additional time.
Shipments to U.S. destinations are sent via U.S Postal Service (U.S.P.S.) and are usually delivered in 4-10 business days depending on your location. Tracking numbers are not included for shipments to the U.S.
Additional shipping methods such as Courier delivery may be added to our list of services in the future.
Due to the fraud protection services we have implemented, orders paid for by credit cards can be shipped only to the billing address appearing on the credit card statements.
Shipping Rates
Shipping costs may vary as it is based on the weight of the overall package. The charge for shipping most packages is approximately $6.99 Cdn. This cost includes packaging, handling and shipping charges. The exact cost will be calculated at the time you ‘Check Out’.
Note to International Shoppers
For international orders, the product description “Health Care Products” will be printed on the customs tag. International customers are responsible for any taxes, tariffs or duties imposed by the destination country on incoming shipments from Canada. We recommend checking with your local postal authorities for details.
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This web site is designed to provide a convenient, private and informative shopping environment for consumers to purchase safe sex products. It is accessible 24 hours a day, 7 days a week, and generally offers a larger selection of safe sex products than typical store-based retailers. A variety of health-related information is also provided, designed to help consumers make educated purchasing decisions.
The information provided by this site is intended to heighten awareness of health information and does not suggest diagnosis or treatment. This information is not a substitute for medical attention. See your health-care professional for medical advice and treatment where necessary.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL The Intimacy Kit™ by Safe and Clean™, SAFEANDCLEANKIT.COM, THEINTIMACYKIT.COM OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENETERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. IN STATES AND PROVINCES THAT DO NO ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.Safeandcleankit.com/theintimacykit.com does not represent or warrant that the information accessible via this site is accurate, complete or current. Except as specifically stated on this site, neither The Intimacy Kit™ by Safe and Clean™, Safeandcleankit.com/theintimacykit.com nor any of its directors, employees or other representatives will be liable for any damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
While every reasonable effort is made to ensure the accuracy and completeness of the information and material on this web site, Three Tigers Incorporated and Safeandcleankit.com/theintimacykit.com assumes no responsibility for the accuracy or reliability of the material and therefore for the use of the information being made available.
Product images are of the original manufacturers packaging and are for representation only. Recent changes implemented by the manufacturers of the products offered may not yet be reflected in the information or representations on this web site, therefore, the products may not be exactly as shown. Prices and availability are subject to change without notice.
By using this site you agree to be bound by the terms set forth herein. We may make changes to this site, these Terms of Use, or the policies and conditions that govern the use of this site at any time. We encourage you to review the site and these terms periodically for any updates or changes. Your continued access or use of this site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.
This web site is owned and operated by The Intimacy Kit™ by Safe and Clean™, a federally registered, Canadian corporation with headquarters located at: P.O.Box 26535
Markville Postal Outlet
5000 Hwy 7 East
Markham, Ontario L3R OM4All Trademarks and logos are properties of their respective owners. This site and all contents are Copyright © 2007 Safeandcleankit.com/theintimacykit.com Incorporated. All rights reserved. Safeandcleankit.com/theintimacykit.com is a legal trade name for The Intimacy Kit™ by Safe and Clean™.
