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Using INTIMACY KIT FAQ

1.1What is INTIMACY KIT®?

1.2What is THE INTIMATE KIT®?

1.3Why was INTIMACY KIT® created?

1.4What are INTIMATE Oral Dams?

1.5What are INTIMATE WIPES?

1.6What is Smart Prophylactic Technology™?

Managing Your Account

2.7Account Deletion

2.7.1Q: How do I delete my INTIMACY KIT account?

2.7.2Q: What happens when I delete my account?

2.7.3Q: Can I recover my account after deleting it?

2.7.4Q: Will deleting my account remove everything I have posted?

2.8Notifications

2.8.1Q: What types of notifications can INTIMACY KIT send me?

2.8.2Q: How do I change my notification settings?

2.8.3Q: Why am I not receiving notifications?

2.8.4Q: Can I turn off notifications?

2.9Account Security

2.9.1Q: How can I keep my INTIMACY KIT account secure?

2.9.2Q: What should I do if I think someone accessed my account?

2.9.3Q: Will INTIMACY KIT ever ask me for my password?

2.9.4Q: What should I do if I receive a suspicious link?

2.10Account Settings

2.10.1Q: Where can I manage my account settings?

2.10.2Q: How do I update my profile information?

2.10.3Q: Can I change my email address?

2.10.4Q: How do I change my privacy settings?

2.11Login & Password

2.11.1Q: I forgot my password. What should I do?

2.11.2Q: Why can't I log into my account?

2.11.3Q: I'm not receiving my password-reset email. What should I do?

2.11.4Q: How do I create a strong password?

Mobile Apps

3.7Android App

3.7.1Q: Is INTIMACY KIT available for Android devices?

3.7.2Q: What can I do with the INTIMACY KIT Android app?

3.7.3Q: How do I keep the Android app updated?

3.7.4Q: Why isn't the Android app working correctly?

3.7.5Q: Can I access INTIMACY KIT without the Android app?

3.8iOS App

3.8.1Q: Is INTIMACY KIT available for iPhone and iOS devices?

3.8.2Q: What features are available through the iOS app?

3.8.3Q: Why is some INTIMACY KIT content intended for mature audiences?

3.8.4Q: Why should I keep the INTIMACY KIT iOS app updated?

3.8.5Q: Can I use INTIMACY KIT through Safari instead?

Fix a problem

4.7Trouble with Emails

4.7.1Q: Why am I not receiving emails from INTIMACY KIT?

4.7.2Q: Why isn't my password-reset email arriving?

4.7.3Q: Why are INTIMACY KIT emails going to my spam folder?

4.7.4Q: I received an email claiming to be from INTIMACY KIT. How do I know if it's legitimate?

4.8Troubleshooting tips

4.8.1Q: INTIMACY KIT isn't loading properly. What should I do?

4.8.2Q: A feature isn't working. How do I report it?

4.8.3Q: Why isn't a video, music track or other media playing?

4.8.4Q: My INTIMACY KIT product QR code isn't scanning. What should I do?

4.8.5Q: The QR code scans but the page won't open. What should I do?

Policies & Reporting

5.7About Our Policies

5.7.1Q: Why does INTIMACY KIT have community policies?

5.7.2Q: What behavior is prohibited?

5.7.3Q: Do INTIMACY KIT policies apply to everyone?

5.7.4Q: Can INTIMACY KIT remove content that violates its policies?

5.8Intellectual Property

5.8.1Q: Does INTIMACY KIT respect intellectual-property rights?

5.8.2Q: Can I upload copyrighted photographs, music or videos?

5.8.3Q: How do I report copyright infringement?

5.8.4Q: How do I report trademark infringement?

5.8.5Q: Are INTIMACY KIT® and THE INTIMATE KIT® protected trademarks?

5.8.6Q: Can someone use INTIMACY KIT branding without permission?

5.9Reporting a Problem with Us

5.9.1Q: How do I report a problem with INTIMACY KIT?

5.9.2Q: What information should I include in my report?

5.9.3Q: What happens after I report a problem?

5.9.4Q: Can I report a security problem?

5.10Reporting Abuse

5.10.1Q: How do I report abusive behavior?

5.10.2Q: What types of behavior should I report?

5.10.3Q: Can I report someone who is impersonating me?

5.10.4Q: What should I do if someone threatens my immediate safety?

5.10.5Q: Will the person I report know that I reported them?

Privacy & Safety Standards

6.7Hacked & Faked Accounts

6.7.1Q: What should I do if I think my account has been hacked?

6.7.2Q: Someone created a fake account using my identity. What should I do?

6.7.3Q: How can I protect my account from being hacked?

6.7.4Q: What should I do if my email account was also compromised?

6.7.5Q: How can I protect my account from being hacked?

6.7.6Q: What should I do if my email account was also compromised?

6.8Your Privacy

6.8.1Q: How does INTIMACY KIT protect my privacy?

6.8.2Q: What information should I avoid posting publicly?

6.8.3Q: Can I control who sees my information?

6.8.4Q: Should I share private sexual-health information with other members?

6.8.5Q: Where can I learn more about how my information is handled?

6.9Reporting

6.9.1Q: How do I report something that makes me feel unsafe?

6.9.2Q: Can I report sexually inappropriate or non-consensual content?

6.9.3Q: Can I report a scam or suspicious user?

6.9.4Q: What if the situation is an emergency?

6.10Blocking and Un-blocking

6.10.1Q: What happens when I block someone?

6.10.2Q: How do I block another member?

6.10.3Q: Will someone know that I blocked them?

6.10.4Q: Can I unblock someone later?

6.10.5Q: Should I block or report someone?

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Q: I forgot my password. What should I do?

A: Select Forgot Password on the login page and enter the email address associated with your account. Follow the instructions sent to your email to create a new password.

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Q: Why can't I log into my account?

A: Check that you are entering the correct login information. If necessary, reset your password. You can also try refreshing your browser, clearing its cache or restarting the INTIMACY KIT app.

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Q: I'm not receiving my password-reset email. What should I ...

A: Check your spam, junk and promotions folders and verify that you entered the email address associated with your account. Allow a few minutes for the message to arrive before requesting another rese...

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Q: How do I create a strong password?

A: Use a unique password containing a combination of letters, numbers and symbols. Avoid easily guessed information such as your name, birthday or commonly used passwords.

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