Q: My INTIMACY KIT product QR code isn't scanning. What should I do? - FAQ View - INTIMACY KIT

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FAQs Home » Browse FAQs » Q: My INTIMACY KIT product QR code isn't scanning. What should I do?

Using INTIMACY KIT FAQ

1.1What is INTIMACY KIT®?

1.2What is THE INTIMATE KIT®?

1.3Why was INTIMACY KIT® created?

1.4What are INTIMATE Oral Dams?

1.5What are INTIMATE WIPES?

1.6What is Smart Prophylactic Technology™?

Managing Your Account

2.7Account Deletion

2.7.1Q: How do I delete my INTIMACY KIT account?

2.7.2Q: What happens when I delete my account?

2.7.3Q: Can I recover my account after deleting it?

2.7.4Q: Will deleting my account remove everything I have posted?

2.8Notifications

2.8.1Q: What types of notifications can INTIMACY KIT send me?

2.8.2Q: How do I change my notification settings?

2.8.3Q: Why am I not receiving notifications?

2.8.4Q: Can I turn off notifications?

2.9Account Security

2.9.1Q: How can I keep my INTIMACY KIT account secure?

2.9.2Q: What should I do if I think someone accessed my account?

2.9.3Q: Will INTIMACY KIT ever ask me for my password?

2.9.4Q: What should I do if I receive a suspicious link?

2.10Account Settings

2.10.1Q: Where can I manage my account settings?

2.10.2Q: How do I update my profile information?

2.10.3Q: Can I change my email address?

2.10.4Q: How do I change my privacy settings?

2.11Login & Password

2.11.1Q: I forgot my password. What should I do?

2.11.2Q: Why can't I log into my account?

2.11.3Q: I'm not receiving my password-reset email. What should I do?

2.11.4Q: How do I create a strong password?

Mobile Apps

3.7Android App

3.7.1Q: Is INTIMACY KIT available for Android devices?

3.7.2Q: What can I do with the INTIMACY KIT Android app?

3.7.3Q: How do I keep the Android app updated?

3.7.4Q: Why isn't the Android app working correctly?

3.7.5Q: Can I access INTIMACY KIT without the Android app?

3.8iOS App

3.8.1Q: Is INTIMACY KIT available for iPhone and iOS devices?

3.8.2Q: What features are available through the iOS app?

3.8.3Q: Why is some INTIMACY KIT content intended for mature audiences?

3.8.4Q: Why should I keep the INTIMACY KIT iOS app updated?

3.8.5Q: Can I use INTIMACY KIT through Safari instead?

Fix a problem

4.7Trouble with Emails

4.7.1Q: Why am I not receiving emails from INTIMACY KIT?

4.7.2Q: Why isn't my password-reset email arriving?

4.7.3Q: Why are INTIMACY KIT emails going to my spam folder?

4.7.4Q: I received an email claiming to be from INTIMACY KIT. How do I know if it's legitimate?

4.8Troubleshooting tips

4.8.1Q: INTIMACY KIT isn't loading properly. What should I do?

4.8.2Q: A feature isn't working. How do I report it?

4.8.3Q: Why isn't a video, music track or other media playing?

4.8.4Q: My INTIMACY KIT product QR code isn't scanning. What should I do?

4.8.5Q: The QR code scans but the page won't open. What should I do?

Policies & Reporting

5.7About Our Policies

5.7.1Q: Why does INTIMACY KIT have community policies?

5.7.2Q: What behavior is prohibited?

5.7.3Q: Do INTIMACY KIT policies apply to everyone?

5.7.4Q: Can INTIMACY KIT remove content that violates its policies?

5.8Intellectual Property

5.8.1Q: Does INTIMACY KIT respect intellectual-property rights?

5.8.2Q: Can I upload copyrighted photographs, music or videos?

5.8.3Q: How do I report copyright infringement?

5.8.4Q: How do I report trademark infringement?

5.8.5Q: Are INTIMACY KIT® and THE INTIMATE KIT® protected trademarks?

5.8.6Q: Can someone use INTIMACY KIT branding without permission?

5.9Reporting a Problem with Us

5.9.1Q: How do I report a problem with INTIMACY KIT?

5.9.2Q: What information should I include in my report?

5.9.3Q: What happens after I report a problem?

5.9.4Q: Can I report a security problem?

5.10Reporting Abuse

5.10.1Q: How do I report abusive behavior?

5.10.2Q: What types of behavior should I report?

5.10.3Q: Can I report someone who is impersonating me?

5.10.4Q: What should I do if someone threatens my immediate safety?

5.10.5Q: Will the person I report know that I reported them?

Privacy & Safety Standards

6.7Hacked & Faked Accounts

6.7.1Q: What should I do if I think my account has been hacked?

6.7.2Q: Someone created a fake account using my identity. What should I do?

6.7.3Q: How can I protect my account from being hacked?

6.7.4Q: What should I do if my email account was also compromised?

6.7.5Q: How can I protect my account from being hacked?

6.7.6Q: What should I do if my email account was also compromised?

6.8Your Privacy

6.8.1Q: How does INTIMACY KIT protect my privacy?

6.8.2Q: What information should I avoid posting publicly?

6.8.3Q: Can I control who sees my information?

6.8.4Q: Should I share private sexual-health information with other members?

6.8.5Q: Where can I learn more about how my information is handled?

6.9Reporting

6.9.1Q: How do I report something that makes me feel unsafe?

6.9.2Q: Can I report sexually inappropriate or non-consensual content?

6.9.3Q: Can I report a scam or suspicious user?

6.9.4Q: What if the situation is an emergency?

6.10Blocking and Un-blocking

6.10.1Q: What happens when I block someone?

6.10.2Q: How do I block another member?

6.10.3Q: Will someone know that I blocked them?

6.10.4Q: Can I unblock someone later?

6.10.5Q: Should I block or report someone?

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Q: My INTIMACY KIT product QR code isn't scanning. What should I do?

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Fix a problem » Troubleshooting tips

A: Make sure the QR code is clearly visible, your camera lens is clean and there is adequate lighting. Hold your device steady so the complete QR code appears within the camera view.

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