A: Check your spam, junk and promotions folders. Also verify that the email address registered to your INTIMACY KIT account is correct.
A: Allow several minutes for delivery and check your spam or junk folder. Make sure you entered the same email address associated with your INTIMACY KIT account.
A: Email providers sometimes automatically filter messages. Mark legitimate INTIMACY KIT messages as safe or not spam and add the appropriate INTIMACY KIT email address to your contacts or approved-se...
A: Be cautious of unexpected emails asking for passwords, payment information or other sensitive information. Avoid clicking suspicious links and contact us if you are unsure whether a communication i...
A: Refresh the page, check your internet connection and make sure your browser or app is current. You can also clear your browser cache or restart your device.
A: Contact INTIMACY KIT support with a description of what happened. If possible, include the page or feature involved, your device type, browser or operating system and a screenshot.
A: Check your internet connection and browser settings and try refreshing the page. Certain content may also depend on device compatibility, geographic availability or third-party services.
A: Make sure the QR code is clearly visible, your camera lens is clean and there is adequate lighting. Hold your device steady so the complete QR code appears within the camera view.
A: Check your internet connection and try opening the link again. If the problem continues, contact INTIMACY KIT and identify the product and QR code involved so we can investigate.